Do you ship internationally?
We ship within the continental US and to Canada (with shipping surcharge) using a variety of parcel and freight carriers.
Rest of the world: We are able to ship some of our collection items internationally for $4,995+ order and for an additional shipping fee. Please get in touch with us with your list of items and delivery address to receive your custom quote.
Please note that we are not responsible for any tax or duty your country might request at customs entry, these fees are to be paid by the receiver at delivery.
Third party services can consolidate orders from around the United States, and can ship internationally as a consolidated, bulk package.
When will I get my package?
Lead times vary by product. Our products ship from multiple warehouse locations around the country and some of our products are preorder, or made-to-order.
If you’ve already made a purchase, you’ll find an “Estimated Ship Date” for each product on your order receipt. Please note that this date range is an estimate for when your order is expected to leave our warehouse (please allow up to 5-10 additional business days for delivery to your residence).
If the estimated ship range has passed and you still haven’t received tracking information for your order, please feel free to contact us at email@example.com
If you haven’t yet placed your order but want to know how long a specific product will take a ship, you can find a product’s “Estimated Ship Date” on its product page after making a selection.
I purchased several items but only received one. Where is the rest of my order?
If you ordered multiple items, they may arrive at different times and in separate packages. Our products ship from several different warehouse locations around the country.
Please check the “Estimated Ship Date” for each product, as listed on your order receipt. You’ll receive tracking info for each package as your items ship via email.
Furniture and other oversized items travel via freight carriers with extended processing and delivery times. The shipping time frame presented on each product reflects the estimated processing time before the item leaves our warehouse. Once items are in transit, it may take 1-2 weeks to arrive at your home. After the item reaches your local area, the delivery company will contact you via phone or email to schedule a delivery date with you. Some items require a signature for delivery. Oversized items will be delivered curbside unless noted as "white glove delivery." Most carriers schedule deliveries Monday through Friday between 9-5. In some cases, "white glove" deliveries increase transit time.
How can I track my order?
As your items ship, you’ll receive an email notification with tracking info for each package. You can also track your order from our orders tracking page by entering the same email address you used to place your order.
Do you offer expedited shipping?
Unfortunately, we do not offer an expedited shipping option at checkout. However, we may be able to accommodate certain expedited requests. Email us at firstname.lastname@example.org and let us know which product(s) and your deadline. (Please keep in mind that most expedited requests may incur a surcharge.)
If an order item is listed as "Preorder" and NOT in stock.
The listed lead time dates are mostly accurate but please allow us one business day to provide a new estimated lead time if there is any change. We strive to keep our estimated lead times listed on the product pages up to date, but these are subject to change daily.
Preorder items are not yet in our warehouse, and the dates presented for those products are estimates only
and are subject to change as we can encounter delays. Same-order items might ship from different warehouse
locations on different dates as they become available.
Preorders can be canceled at any time with a non-refundable 3% credit card processing fee before they are sent to warehouses for processing.
In the event of a delay of more than 2 weeks, the 3% credit card processing fee does not apply and the order is refunded in full.
What are your shipping rates and methods?
The delivery method will depend on the size of the item. If the product is small enough, it will ship parcels via UPS or FedEx.
We strongly recommend adding White glove delivery at Cart for large furniture items such as Sideboards, Cabinets, Dining tables
If your order is over 100 lbs or you live in an apartment building or have other entry
logistical challenges, we strongly suggest upgrading to White Glove Delivery. The service is worth
Furniture is carefully inspected before shipment, and we ask that you inspect your pieces immediately upon receipt. Any damage should be reported within 48hrs of the carrier delivery date shown from the shipment tracking number.
All items ship via UPS or Fedex unless they are marked as Oversized or White Glove delivery, they will ship via Freight carrier.
UPS Ground Standard Delivery:
$49.00 and under
$49.01 - $75.00
$75.01 - $95.00
$95.01 - $125.00
$125.01 - $145.00
$145.01 - $240.00
$240.01 and $9990.00
10% of Pre-Discounted Order Total
$9990.01 and more
Parcel shipping fee totals are reflected at the shopping cart level and are calculated off the item’s original pre-discounted price.
Oversized and White Glove Deliveries
- Cart total $589 and under
- Cart total $590 - $999
- Cart total $1,000 - $1,999
- Cart total $2,000 & up
- $95 Flat Rate
- $145 Flat Rate
- $195 Flat Rate
- $315 Flat Rate
- Cart total $589 and under
- Cart total $590 - $999
- Cart total $1,000 - $1,999
- Cart total $2,000 & up
- $190 Flat Rate
- $240 Flat Rate
- $290 Flat Rate
- $410 Flat Rate
Oversized items and White Glove delivery fee totals are reflected at the checkout and calculated based on the cart total.
Orders with multiple items shipping from different locations and using different shipping methods may have more than one flat shipping and White glove fee applied at checkout.
Freight carrier oversized deliveries
Freight Orders Shipping with Third-Party Shipping Companies
Shipping Method: Our larger furniture items are shipped via freight orders to accommodate their size and ensure their safe delivery. These orders are handled by trusted third-party shipping companies with whom we have partnered to offer you the best possible service.
Use of Pallets: To protect your furniture during transit, items are securely placed on pallets. Palletizing helps in minimizing movement and damage, ensuring that your purchase arrives in pristine condition. Please note that the delivery will include the pallet, and it will be the customer's responsibility to dispose of it in an environmentally friendly manner.
Delivery Process: Curbside Delivery: Standard freight delivery is curbside. The shipping company will unload your item at the curb of the delivery address. Please be prepared to receive your order in this manner.
Appointment Scheduling: The shipping company will contact you in advance to schedule a delivery appointment. It is crucial to provide a valid phone number at checkout to facilitate this process.
Delivery Inspection: Upon delivery, you are encouraged to inspect the packaging for any signs of damage before signing the delivery receipt. In the rare event that damage is observed, please note it on the delivery paperwork and contact us immediately.
Shipping Time Frames: Shipping times for freight orders can vary based on the destination, typically ranging from [insert time frame, e.g., 5-10 business days]. We strive to expedite your order as quickly as possible, but please allow for this time frame when planning your purchase.
Additional Fees and Certificate of Insurance (COI)
Please be aware that if your building management requires a Certificate of Insurance (COI) for delivery, there might be additional fees involved. The need for a COI is common in apartment buildings and commercial properties
When will my furniture arrive?
We strive for timely, efficient delivery on all items, but please refer to the individual product pages for projected lead times. Some of the furniture pieces on our site are preorder or made-to-order, and are not available for immediate delivery. If you require a product sooner than our listed lead time, please email us at email@example.com, and we will try our best to accommodate your request.
Each product has an estimated shipping lead time on its individual product page. When your order ships, you will receive an email from us with specific carriers and tracking information. If your order ships via a freight company or includes White Glove service, the carrier will contact you directly to schedule your delivery.
If you have questions or need more information, please don’t hesitate to email us at firstname.lastname@example.org.
Non-collected/delivered freight shipments - Storage fees
Planning for Delivery? Let’s Coordinate!
If your plans change and you’re not able to receive your furniture on the agreed-upon date, please inform us at least 7 business days before your scheduled delivery. We can hold your items at our carrier’s station for up to 7 days only, potentially longer but we need to know in advance to arrange this for you and storage fees will apply.
Merchandise Ownership details
Keep in mind, we’ll look after your order for up to 7 business days after it arrives at our carrier’s location. Once this period passes, the responsibility and ownership for your order merchandise shifts automatically to you. This means you’ll need to manage any necessary arrangements for its collection or delivery from that point forward directly with the freight company. Some carriers might offer more flexibility than others.
What happens if you don’t schedule your shipment delivery or collect your order shipment?
We understand that sometimes plans don’t go as expected, but it’s crucial to communicate with us and submit shipment updates, address changes, or dates in writing by email. If you haven’t arranged for pickup or delivery of your furniture within the 7 business day window, we’ll assume you’ve decided to forfeit any claims to your items. We encourage you to avoid this by staying in touch.
Handling Storage costs
Storage isn’t free, and any costs incurred from holding your furniture at the freight carrier’s station will be your responsibility. These costs might start accumulating from the moment your order arrives at the final destination station. We strive to keep these costs reasonable with our carriers.
Do you deliver on the weekends?
In most cases, weekend deliveries are not available; however, we may be able to accommodate some weekend delivery requests depending on the item purchased and your location.
Feel free to contact us at email@example.com to inquire before making the purchase.
How do I pick a delivery date?
Once your order is ready for shipment, you’ll receive an email notification with a specific carrier and tracking information. Many of our large furniture pieces will deliver via a local freight carrier. In these instances, the carrier will contact you directly to schedule a delivery. The delivery window is generally 2-4 hours, but may vary depending on your location. Delivery appointments are usually available M-F, 8am-5pm. Weekend delivery is not available. Please email us at firstname.lastname@example.org if you have issues with these time windows and we will try our best to accommodate you.
Is there anything I need to prepare for delivery?
Measure for fit: When ordering furniture, we ask that you please confirm that the item will fit within your residence, especially if you have narrow doorways or small elevators. Measure any doorways, passageways, elevators and stairways prior to purchase.
Please note: Our standard return policies (typically non-refundable for furniture) apply, even for undeliverable items because of fit constraints. Our delivery providers cannot make any modifications to your home or to the purchased product.
Clear an open path for delivery: Please check that the path to your furniture’s final placement is clear and accessible, including doorways, hallways and stairs. This will not only make delivery go quicker, but also ensure there are no damages incurred during delivery.
Additionally, please let us know if you have challenging roads, driveways or other access points that would be difficult for our trucks to navigate.
Certificate of Insurance - If your building requires a certificate of insurance for inside deliveries, please contact us or contact the carrier to request it, Forom does not cover any additional cost that might be involved.
Can you deliver to remote locations?
We’re here to help deliver your items as quickly and easily as possible. If you are located in a remote address, please contact email@example.com before purchasing. There may be unique delivery surcharge for your address if it is not easily accessible by our delivery team.
Alaska and Hawaii
We do not offer Free Shipping on orders being shipped to Alaska and Hawaii. Orders shipped to these states will have a shipping surcharge. Individual orders will be assessed at time of order placement and should they require additional charges or shipping surcharge refunds we will be in contact with you prior to filling your order.
Should you have any questions regarding our shipping policy, please use the contact us form or call us.
Please note that we are not responsible for any tax or duty Canada might request from the receiver at customs entry; these fees are to be paid by the receiver on delivery.
RETURNS, CANCELLATIONS, DELIVERY ISSUES
Contact our Customer Care team at firstname.lastname@example.org . Our Customer Care team is available Monday through Friday from 10am to 6pm (EST).
What is your return policy?
We hope you love your selections as much as we loved designing them. If you're not completely satisfied with your purchase, we’ll gladly offer you an exchange or refund for most of our merchandise within 30 days from receipt of the product. Proof of purchase is required for a refund.
Refund policies vary by product, as messaged on each product page and your order receipt.
Items marked “refundable” can be returned (in their original, undamaged condition and packaging) within 30 days of delivery. If you choose a return for store credit or exchange, there is no restocking fee, but return shipping cost will apply.
If you would like a return to your original form of payment, we charge a restocking fee equal between 15% - 20% of the item’s full retail price before discounts or promotions and 25% for oversized items and some brands, and this rate mainly applies to sideboards, cabinets, chairs, lounge chairs, sofas, daybeds, beds, etc or special handling/fragile shipping items.
For oversized items:
-Round trip shipping and handling are deducted for all oversized items returns
In either case, we do not reimburse for the original cost of shipping that was involved, even if it was a "Free Shipping" item.
For other items:
Return trip shipping costs are deducted from the total refund for all returns.
We do not reimburse for the original cost of shipping that was involved unless it is a "Free Shipping" item.
Products must be in new condition, unused, and have original boxes, packaging, and hardware. We will not be able to accept any returns or exchanges without the product's original packaging.
To initiate a return, please email us at email@example.com, and we will reach out to you with the following steps upon completion.
We stand behind our products 100%. We work with some of the best factories in the world, as well as select partners we believe to be unique in the marketplace. We’re confident that the design details, quality, and safety of our merchandise will meet, if not exceed, your expectations. We care about your satisfaction, and our Customer Care Teams are always here to help.
Forom does not accept returns on the following items: made-to-order, custom upholstery, custom cushions, floor model furniture, fabric swatches, fabric yardage, paint, open wallpaper, wallpaper swatches, custom orders, and final sale items.
Returns are refunded in the original payment form for the merchandise price, less shipping, and handling.
Shipping and handling charges are non-refundable unless the item received is damaged, defective or incorrect. Taxes charged are refunded in accordance with state and local laws.
To return an item, please call customer care M-F 9am-6pm ET: (844) 757-1224 or email firstname.lastname@example.org for assistance.
To return an item, you must return it in its original box.
Merchandise Description: Every screen displays color, tone, and texture differently. We are not responsible for any variations between the actual product and how it is displayed on your screen, unless it is a manufacturer-verified defect.
Descriptions of merchandise, including colors or shades, textures, and other features are given by the manufacturer; we assume no liability for the description, for variance, minor imperfections, including in colors or textures or for a product not meeting with your satisfaction, besides a manufacturer-verified defect.
Custom products, made-to-order and COM are made especially for you and may not be returned or canceled. Custom products include upholstered furniture, custom fabrics, and COM.
SALE, FINAL SALE & OPEN-BOX/CLEARANCE ITEMS - Special Sale events, items can be returned (ex: black friday, etc.)
Sale, Final Sale and Open-Box/Clearance items are not returnable or exchangeable.
Special Sale events, items can be returned (ex: black friday, etc.)
The items at our Outlets are discounted from our regular retail prices, updated weekly, and include discontinued, as well as product samples and favorite pieces used on photo shoots. Prices are as marked and consider any dings, dents, or scratches. Online and in-store promotions do not apply. All discounted items are sold “as-is” without warranty and are not eligible for return.
I would like to return my purchase. What should I do?
Before initiating a return, please refer to your order receipt to confirm whether or not your product is eligible for return (Please note that return eligibility varies by product and is messaged in the product description, cart, and order receipt).
If your item is marked “Refundable,” please email us at email@example.com within 30-days of delivery.
A service agent will process your request within 48 hrs and follow-up with instructions for completing the return.
How long will it take for my return to process?
We try our absolute best to respond to return inquiries within one business day (please allow additional time during the busy holiday season). Once we have received your email, a team member will review the request and reply within 2 business days. We will respond with a pre-paid shipping label and instructions for the return. Reimbursements will only be made once the product has arrived back at our facilities in its original box and condition and after warehouse inspection.
Can I change or cancel my order?
Generally, we can always process a cancellation for your order within 24 hours of purchase. Please contact us at firstname.lastname@example.org with your cancellation request.
Beyond 24 hours, for "In-Stock" orders, we cannot honor any cancellation requests. There is no cancelation for made-to-orders or special orders/COM.
"IN STOCK" orders cancellations
We can cancel "In-Stock" orders within 24hrs of purchase.
When you submit your order online, it is instantly entered into our database; your order confirmation email is sent. Within 24 hours, your order is transmitted to our fulfillment centers and after, it usually can no longer be modified. In some cases, we can adjust an "in stock"; please ask us immediately: email@example.com
It is possible to cancel back-ordered items (preorders) at any time before the order items are sent to the warehouse for processing. This cancellation usually involves a minimum 3% non-refundable credit card transaction processing fee.
To speak with our Customer Care team to inquire about canceling or changing an already placed order, please contact our Customer Care team at firstname.lastname@example.org. Our Customer Care team is available Monday through Friday from 9am to: 10 am (EST); we are closed on weekends.
Preorders and backorder lead times and shipping times are only estimates and are subject to change; we cannot guarantee their delivery times.
Made-to-Order, Special orders, and Custom Orders may not be canceled.
My order arrived broken. What should I do?
For Parcel Packages (those that ship via UPS, FedEx or DHL) :
If the shipping carton is visibly damaged from the outside, we ask that you refuse delivery with the shipping provider and email us with a package photo at: email@example.com. We’ll make arrangements right away to provide a replacement shortly. We suggest you always be present for delivery.
For Freight Deliveries (Large Furniture Items) :
For any deliveries via a freight carrier (Curbside, Standard, White Glove, etc.), we ask that you please open and inspect all packages before signing for the package with the delivery carrier. (In most cases, a signature confirms that the product arrived in acceptable condition, waiving rights to a damage claim). If you notice damage after signing for the package, please take photos of the product and its package and email us immediately at firstname.lastname@example.org or within 24hrs of the delivery time. Please ensure to keep the product original packaging so the product can be returned or it will not be returnable. Please allow 1 business day for our support team to respond.
I think my package may be lost or stolen…
We require signatures on packages valued above $400. In the event your item was lost, stolen, or misdelivered, please email us at email@example.com within 24hrs of the projected delivery date.
It is not our policy to replace lost or stolen packages. We suggest you always have packages delivered to a secure location where someone can receive the goods (office building, doorman building, etc.). Please note we are not liable for items that have been misdelivered if you choose to waive the signature requirement with the carrier. We always recommend being present for delivery and inspecting packages before signing.
Furniture is carefully inspected before shipment, and we ask that you inspect your pieces immediately upon receipt. Any damage should be reported within 24hrs of the carrier delivery date shown from the shipment tracking number.
For items received via "White Glove Delivery" or "In Person delivery" by one of our team members, your signature is required at delivery time. Please inspect your order items and If a defect is discovered, please contact our Customer Care team at firstname.lastname@example.org , do not sign the Delivery release document. Our Customer Care team is available M-F 9am-6pm ET.
Refused furniture deliveries due to size will be exchanged for merchandise or store credit only. We regret that we cannot cancel orders once they have been transmitted to our fulfillment center.
Please note that a restocking fee of up to 25% of the product price may be charged. Additionally, no furniture returns are accepted in-store.
Please always keep the original box; it is needed to return an item in any condition. Please share box photos when reporting an issue.
PRODUCTS & PROMOTIONS
How can I get more information about a product?
If you have any questions about our products, feel free to email us at email@example.com. For any style-related questions (i.e. How do I use it? What color do I pair it with? etc.), we’re more than happy to help too! Just email us, and we’ll get back to you within 1 business day.
I signed up for your mailing list. How do I use my 10% off discount?
Upon creating an account, you should immediately receive a “Welcome” email from us that includes a unique coupon code (10% off cannot be combined with any other offer). Simply enter this code in the “Promo or Store Credit” section of our shopping cart. If you’re logged into your account, this coupon will automatically appear in this section as well.
Where do I enter my promotion code?
Enter this code in the “Promo or Store Credit” located in the right-hand section of our shopping cart. Simply click on the “+” icon to open the section drawer.
My promotion code isn’t working. What do I do?
We'd like to ask you to check to see whether or not the coupon has already expired. If not, just email us at firstname.lastname@example.org and we can help you out!
I forgot to enter my promo code before checking out. Do you think I can still apply it?
Yes, we are happy to honor coupons in cases where you forgot to apply it at checkout. We will reimburse for the coupon amount back to your original form of payment. Just shoot an email to email@example.com with the below information:
- Order Number
- Coupon Code
Can I use more than one promotion code on a single order?
Most coupons cannot be combined with other offers, and some are invalid with sale items as well.
I recently bought a product, but then it went on sale. Will you issue me a refund?
We will happily offer price match reimbursement for products purchased within 7 days of a launch of a sale. Reimbursements are granted in the form of store credit only. In order to request a price match, please email us at
firstname.lastname@example.org with the following information:
- Order Number
- Product Name
Please note that we cannot honor any price match requests for orders placed more than 7 days before the launch of the sale.
What payment method do you accept?
Payment can be made using any major American credit card (Visa, Mastercard, Amex, Discover) or by using Paypal. Stripe handles our credit card processing, so your personal information is always secure.
We also offer a financing option via Affirm. This service offers the ability to split your purchase into 3, 6, or 12 monthly payments (For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks), with fixed interest rates ranging from 10-36% APR, depending on creditworthiness. Simply select “Affirm” at checkout and you’ll be redirected to their website to fill out a short application.
I’m having trouble checking out. What do I do?
Don’t hesitate to chat with us or to pick up the phone and give us a call. We’re available M-F 10am-6pm EST: (844) 757-1224.
Can I order by phone?
Yes! We’d be happy to collect your order information over the phone and send you a custom e-invoice by email. We’re available M-F 10am-6pm EST: (844) 757-1224.
Why does it ask me for a phone number?
Phone numbers are used for delivery and order questions only. We do not share any of your personal information with anyone aside from our shipping and delivery partners.
Why does my product have an extra fee?
Certain large or fragile items may have a delivery surcharge, noted once you add the product to your cart. Delivery fees and surcharges vary by product and shipping location.
Where’s my receipt?
Immediately upon placing an order, you should receive an email confirmation to the address provided during checkout. If you registered for an account on our site, you can also access your order history through the My Account section of our website.
If, for whatever reason, you haven’t received an email confirmation, please don’t hesitate to reach out to us!
Do you offer a discount for interior designers and architects?
Members of the Trade are eligible to receive 15% off sitewide. Brands excluded: Marbera.
How do I sign up for your trade program?
If you’re a licensed interior designer or architect, please fill out our application form from our "TRADE REGISTRATION PAGE" and we’ll be in touch within one business day.
Do you offer sales tax exemptions?
Yes, we do offer sales tax exemptions to members of the trade who supply a Resale or Sales Tax Certificate. This information can be supplied during our application process and sales tax will be automatically removed from any order placed using your trade account. Please note – we only charge sales tax on orders that ship within CA.
Can I receive a price quote?
If you’d like to receive a quote, please email email@example.com with the following information:
- Product Name (or link to product page)
- Variation (Color, Size, etc)
- Shipping Address
- Billing Address
- Delivery Deadline
- A member of our team with reply within 24 hours with availability, pricing and lead time information.