Shipping & Returns Policy

GENERAL SHIPPING INFORMATION

Forom ships to the mainland USA & Canada

Freight carrier timelines for oversized items is up to 5-12 business days.

In some cases, there will be a time period difference from when your shipping label is created, and when UPS//FedEx actually picks up the item from our warehouse.

Some items are subject to further processing lead times, please refer to the individual product pages for the most up-to-date information or ideally ask us.

After your order is processed, you will receive an email containing a tracking number and confirming that your package is being sent and pick up by the carrier within 48-72hrs handling time.

IMPORTANT: UPS & FEDEX automatically generate an estimated delivery date when the label is created, but, the actual delivery estimate will be updated after packages are picked up from our warehouse within 48hrs-72hrs, to the tracking number.

Please note that some items might come in separate shipments on different days with tracking numbers.

Furniture and other oversized items travel via freight carriers that have extended processing and delivery times. The lead time presented on each product page reflects the estimated processing/production time before the item leaves the warehouse. Once items are in transit, it may take an additional 1-2 weeks for the item to make it to your home. After the item reaches your local area, the delivery company will contact you via phone, email or text to schedule a delivery date and time that works for you. Some items require a signature for delivery. Oversized items will be delivered curbside unless otherwise noted as "white glove delivery." Most carriers schedule deliveries Monday through Friday between the hours of 9-5. Rural and island deliveries have limited routes and delivery times may take longer than usual.

Items ordered together may ship separately and not arrive in the same box and the same time. We are unable to ship to P.O. and A.P.O boxes.

Preorder items are not yet in our warehouse and the dates presented for those products are estimates only, and are subject to change as we encounter delays. Some preorder items have additional processing lead times once the items become in stock, and may need additional time to ship.

After your order is processed, you will receive an email containing a tracking number, confirming that your package has been sent.

If an order item is currently unavailable, we will contact you within 24hrs to advise you on your specific order lead-time.

Inside delivery and white glove services are also available at the customer's expense.

SHIPPING

Do you ship internationally?

We ship within the continental US and to Canada (with shipping surcharge) using a variety of parcel and freight carriers. 

Rest of the world: We are able to ship some of our collection items internationally for $4,995+ order and for an additional shipping fee. Please get in touch with us with your list of items and delivery address to receive your custom quote.

Please note that we are not responsible for any tax or duty your country might request at customs entry, these fees are to be paid by the receiver at delivery.

Third party services can consolidate orders from around the United States, and can ship internationally as a consolidated, bulk package.

When will I get my package?

Lead times vary by product. Our products ship from multiple warehouse locations around the country and some of our products are preorder, or made-to-order.

If you’ve already made a purchase, you’ll find an “Estimated Ship Date” for each product on your order receipt. Please note that this date range is an estimate for when your order is expected to leave our warehouse (please allow up to 5-10 additional business days for delivery to your residence).

If the estimated ship range has passed and you still haven’t received tracking information for your order, please feel free to contact us at orders@foromshop.com

If you haven’t yet placed your order but want to know how long a specific product will take a ship, you can find a product’s “Estimated Ship Date” on its product page after making a selection.

I purchased several items but only received one. Where is the rest of my order?

If you ordered multiple items, they may arrive at different times and in separate packages. Our products ship from several different warehouse locations around the country.

Please check the “Estimated Ship Date” for each product, as listed on your order receipt. You’ll receive tracking info for each package as your items ship via email.

Furniture and other oversized items travel via freight carriers with extended processing and delivery times. The shipping time frame presented on each product reflects the estimated processing time before the item leaves our warehouse. Once items are in transit, it may take 1-2 weeks to arrive at your home. After the item reaches your local area, the delivery company will contact you via phone or email to schedule a delivery date with you. Some items require a signature for delivery. Oversized items will be delivered curbside unless noted as "white glove delivery." Most carriers schedule deliveries Monday through Friday between 9-5. In some cases, "white glove" deliveries increase transit time.

How can I track my order?

As your items ship, you’ll receive an email notification with tracking info for each package. You can also track your order from our orders tracking page by entering the same email address you used to place your order.

Do you offer expedited shipping?

Unfortunately, we do not offer an expedited shipping option at checkout. However, we may be able to accommodate certain expedited requests. Email us at orders@foromshop.com and let us know which product(s) and your deadline. (Please keep in mind that most expedited requests may incur a surcharge.)

PREORDERS

If an order item is listed as "Preorder" and NOT in stock.
The listed lead time dates are mostly accurate but please allow us one business day to provide a new estimated lead time if there is any change. We strive to keep our estimated lead times listed on the product pages up to date, but these are subject to change daily.

Preorder items are not yet in our warehouse, and the dates presented for those products are estimates only and are subject to change as we can encounter delays. Same-order items might ship from different warehouse locations on different dates as they become available.

Preorders can be canceled at any time with a non-refundable 3% credit card processing fee before they are sent to warehouses for processing. 
In the event of a delay of more than 2 weeks, the 3% credit card processing fee does not apply and the order is refunded in full.

FURNITURE DELIVERY

How will my furniture ship?

The delivery method will depend on the size of the item. If the product is small enough, it will ship parcels via UPS or FedEx.

Delivery Options

We strongly recommend adding White glove delivery at Cart for large furniture items such as Sideboards, Cabinets, Dining tables

If your order is over 100 lbs or you live in an apartment building or have other entry logistical challenges, we strongly suggest upgrading to White Glove Delivery. The service is worth it.

Furniture is carefully inspected before shipment, and we ask that you inspect your pieces immediately upon receipt. Any damage should be reported within 48hrs of the carrier delivery date shown from the shipment tracking number.

  • All items ship via UPS or Fedex unless they are marked as Oversized or White Glove delivery, they will ship via Freight carrier.

    UPS Ground Standard Delivery: 

     Merchandise Total

     Shipping Charge

     $49.00 and under

     $9.95

     $49.01 - $75.00

     $11.95

     $75.01 - $95.00

     $14.95

     $95.01 - $125.00

     $17.95

     $125.01 - $145.00

     $19.95

     $145.01 - $240.00

     $21.95

     $240.01 and more

     10% of Pre-Discounted Order Total 

     

     

    Parcel shipping fee totals are reflected at the shopping cart level and are calculated off the item’s original pre-discounted price.

    Oversized and White Glove Deliveries 

     Delivery Method

     Shipping Charge

      Oversize and White Glove Deliveries

    • Cart total $589 and under 
    • Cart total $590 - $999
    • Cart  total $1,000 - $1,999
    • Cart total $2,000 & up  

      Rates

    • $95 Flat Rate 
    • $145 Flat Rate
    • $195 Flat Rate 
    • $315 Flat Rate

     White Glove

    • Cart total $589 and under
    • Cart total $590 - $999
    • Cart  total $1,000 - $1,999 
    • Cart total $2,000 & up  
    • $190 Flat Rate
    • $240 Flat Rate  
    • $290 Flat Rate  
    • $410 Flat Rate 

    Oversized items and White Glove delivery fee totals are reflected at the checkout and calculated based on the cart total.

    Orders with multiple items shipping from different locations and using different shipping methods may have more than one flat shipping and White glove fee applied at checkout.

    When will my furniture arrive?.

    We strive for timely, efficient delivery on all items, but please refer to the individual product pages for projected lead times. Some of the furniture pieces on our site are preorder or made-to-order, and are not available for immediate delivery. If you require a product sooner than our listed lead time, please email us at orders@foromshop.com, and we will try our best to accommodate your request.

    Each product has an estimated shipping lead time on its individual product page. When your order ships, you will receive an email from us with specific carriers and tracking information. If your order ships via a freight company or includes White Glove service, the carrier will contact you directly to schedule your delivery.

    If you have questions or need more information, please don’t hesitate to email us at orders@foromshop.com.

    Do you deliver on the weekends?

    In most cases, weekend deliveries are not available; however, we may be able to accommodate some weekend delivery requests depending on the item purchased and your location.

    Feel free to contact us at orders@foromshop.com to inquire before making the purchase.

    How do I pick a delivery date?

    Once your order is ready for shipment, you’ll receive an email notification with a specific carrier and tracking information. Many of our large furniture pieces will deliver via a local freight carrier. In these instances, the carrier will contact you directly to schedule a delivery. The delivery window is generally 2-4 hours, but may vary depending on your location. Delivery appointments are usually available M-F, 8am-5pm. Weekend delivery is not available. Please email us at orders@foromshop.com if you have issues with these time windows and we will try our best to accommodate you.

    Is there anything I need to prepare for delivery?

    Measure for fit: When ordering furniture, we ask that you please confirm that the item will fit within your residence, especially if you have narrow doorways or small elevators. Measure any doorways, passageways, elevators and stairways prior to purchase.

    Please note: Our standard return policies (typically non-refundable for furniture) apply, even for undeliverable items because of fit constraints. Our delivery providers cannot make any modifications to your home or to the purchased product.

    Clear an open path for delivery: Please check that the path to your furniture’s final placement is clear and accessible, including doorways, hallways and stairs. This will not only make delivery go quicker, but also ensure there are no damages incurred during delivery.

    Additionally, please let us know if you have challenging roads, driveways or other access points that would be difficult for our trucks to navigate.

    Certificate of Insurance - If your building requires a certificate of insurance for inside deliveries, please contact us or contact the carrier to request it, Forom does not cover any additional cost that might be involved. 

    Pre-Delivery Questionnaire: Prior to delivery, a member from our team will reach out via email with a short pre-delivery questionnaire. The purpose of the questionnaire is to identify whether or not your building has any special delivery requirements (proof of insurance, limited delivery hours, etc.) Please note that a delivery cannot be scheduled prior to receiving a completed questionnaire and any related paperwork.

    Can you deliver to remote locations?

    We’re here to help deliver your items as quickly and easily as possible. If you are located in a remote address, please contact orders@foromshop.com before purchasing. There may be unique delivery surcharge for your address if it is not easily accessible by our delivery team. Unfortunately, we are unable to deliver furniture to Alaska, Hawaii, US territories or PO Boxes.

    Alaska and Hawaii

    We do not offer any Free Shipping on orders being shipped to Alaska and Hawaii. Orders shipped to these states will have a shipping surcharge. Individual orders will be assessed at time of order placement and should they require additional charges or shipping surcharge refunds we will be in contact with you prior to filling your order.

    Should you have any questions regarding our shipping policy, please use the contact us form or call us.

    Canada

    Please note that we are not responsible for any tax or duty Canada might request from the receiver at customs entry; these fees are to be paid by the receiver on delivery.