Shipping & Returns Policy

GENERAL SHIPPING INFORMATION

Accessories (rugs, lighting, tableware, etc.)

Free Shipping for orders over $95 and $15 shipping cost for orders under $95

Furniture items

Free shipping for orders over $495 and $75 shipping cost for orders under $495

Forom ships to the mainland USA & Canada (For Canada: we recommend requesting a custom shipping quote before placing your order, so we can confirm the most accurate shipping quote)

Due to the pandemic and carrier shipping constraints, we’re facing extended shipping timelines on many items of up to 5-12 business days.

In some cases, there will be a time period between when your shipping label is created and when FedEx actually picks up the item from our warehouse.

Additionally, some items are subject to further processing lead times, please refer to the individual product pages for the most up-to-date information or ideally ask us.

After your order is processed, you will receive an email containing a tracking number and confirming that your package is being sent and picked up by the carrier within 48-72hrs handling time.

IMPORTANT: Some carrier companies automatically generate an inaccurate estimated delivery date when the label is created. The packages are picked up from the warehouses within 48hrs-72hrs, and the actual and final estimated delivery date will be updated to the tracking number.

Please note that some items might come in separate shipments on different days with different tracking numbers.

Preorder items are not yet in our warehouse, and the dates presented for those products are estimates only and are subject to change as we encounter delays. Some preorder items have additional processing lead times once the items become in stock and may need additional time to ship.

Items ordered together may not arrive in the same box. We are unable to ship to P.O. and A.P.O boxes.

Furniture and other oversized items travel via freight carriers which have extended processing and delivery times. The shipping time frame presented on each product reflects the estimated processing time before the item leaves the warehouse. Once items are in transit, it may take an additional 1-2 weeks for the item to make it to your home. After the item reaches your local area, the delivery company will contact you via phone, email, or text to schedule a delivery date and time that works for you. Some items require a signature for delivery. Oversized items will be delivered curbside unless otherwise noted as "white glove delivery." Most carriers schedule deliveries Monday through Friday between the hours of 9-5.

After your order is processed, you will receive an email containing a tracking number, confirming that your package has been sent.

If your ordered item is currently unavailable, we will contact you within 24hrs to advise you on your specific order lead-time.

DETAILED SHIPPING TERMS

How much does shipping cost?

All accessories (rugs, lighting, tableware, etc.) ship free for over $95 order.

All of the furniture items ship free for orders over $495.

Do you ship internationally?

We ship within the continental US using a variety of parcel and freight carriers. Some items can ship worldwide, over $9,950 minimum orders, please request a shipping quote before placing your order; we will provide an international custom quote.

When will I get my package?

Lead times vary by product. Our products ship from multiple warehouse locations around the country, and some of our products are made-to-order.

If you’ve already made a purchase, you’ll find an “Estimated Ship Date” for each product on your order receipt. Please note that this date range estimates when your order is expected to leave our warehouse (please allow up to 4-10 additional business days for delivery to your residence).

If the estimated ship range has passed and you still haven’t received tracking information for your order, please feel free to contact us at orders@forom.co

If you haven’t yet placed your order but want to know how long a specific product will take a ship, you can find a lead time shown as “Estimated to ship in "date” on each product page after making your product variant selection.

I purchased several items but only received one. Where is the rest of my order?

If you ordered multiple items, they may arrive at different times and in separate packages. Our products ship from several different warehouse locations around the country.

Please check the “Estimated Ship Date” for each product, as listed on your order receipt. As your items ship, you’ll receive tracking info for each package via email.

How can I track my order?

As your items ship, you’ll receive an email notification with tracking info for each package.

Do you offer expedited shipping?

Unfortunately, we do not offer an expedited shipping option at checkout. However, we may be able to accommodate certain expedited requests. Email us at orders@forom.co and let us know which product(s) and your deadline. (Please note that most expedited requests may incur a surcharge.)

FURNITURE DELIVERY

How will my furniture ship?

The delivery method will depend on the size of the item. If the product is small enough, it will ship parcels via UPS or FedEx.

Delivery Options

We strongly recommend adding White glove delivery at checkout for large furniture items such as Sideboards, Cabinets, Dining tables

If your order is over 100 lbs or you live in an apartment building or have other entry logistical challenges, we strongly suggest upgrading to White Glove Delivery. The service is worth it.

  • White glove delivery with no assembly - additional $149 with "room of choice" without assembly; please see details below (large armchairs or sideboards, cabinets, etc.)
  • White glove delivery with assembly - additional $249
  • Curbside - Includes phone ahead notification. The delivery company will contact you directly to set up delivery. If the order is over 100 lbs , that includes lift gate.
  • Item will be left in its packaging.
  • Please inspect packing for apparent damage; punctured or damaged boxes. If seen, note on receiving paperwork. Please inspect each piece carefully, no damage claims can be made after delivery.
  • Furniture is carefully inspected before shipment, and we ask that you inspect your pieces immediately upon receipt. Any damage should be reported within 48hrs of the carrier delivery date shown from the shipment tracking number.
  • We will not be responsible for items left outside your building if you select "free economy curbside delivery".

Furniture is carefully inspected before shipment, and we ask that you inspect your pieces immediately upon receipt. Any damage should be reported within 48hrs of the carrier delivery date shown from the shipment tracking number.

White glove service detailed

White glove delivery without assembly - additional $149

  • Delivers to a room inside your home. Shipment can be brought up two flights of stairs (a flight is 4-15 steps) or in an elevator.
  • Packaging will be removed with disposal
  • No Assembly; if required, please add the White glove delivery with assembly.

White glove delivery with assembly - additional $249 - Unlimited items

  • Delivery to a room inside your home. Shipment can be brought up two flights of stairs (a flight is 4-15 steps) or in an elevator
  • Packaging will be removed and disposed of.
  • Assembly service. The delivery team will assemble your item.

When will my furniture arrive?

We strive for timely, efficient delivery on all items, but please refer to the individual product pages for projected lead times. Many of the furniture pieces on our site are made-to-order, and are not available for immediate delivery. If you’re in need of a product sooner than our messaged lead time, please email us at orders@forom.co and we will try our best to accommodate your request.

Each product has an estimated shipping lead time on its individual product page. When your order ships, you will receive an email from us with specific carrier and tracking information. If your order ships via a freight company or includes White Glove service, the carrier will contact you directly to schedule your delivery.

If you have questions or need more information, please don’t hesitate to email us at orders@forom.co.

Do you deliver on the weekends?

In most cases, weekend deliveries are not available; however, we may be able to accommodate some weekend delivery requests depending on the item purchased and your location.

Feel free to reach out to us at orders@forom.co to inquire prior to making the purchase.

How do I pick a delivery date?

Once your order is ready for shipment, you’ll receive an email notification with a specific carrier and tracking information. Many of our large furniture pieces will deliver via a local freight carrier. In these instances, the carrier will contact you directly to schedule a delivery. The delivery window is generally 2-4 hours, but may vary depending on your location. Delivery appointments are available M-F, 8am-6pm. Weekend delivery is not available. Please email us at orders@forom.co if you have issues with these time windows and we will try our best to accommodate.

Is there anything I need to prepare for delivery?

Measure for fit: When ordering furniture, we ask that you please confirm that the item will fit within your residence, especially if you have narrow doorways or small elevators. Measure any doorways, passageways, elevators and stairways prior to purchase.

Please note: Our standard return policies (typically non-refundable for furniture) apply, even for undeliverable items because of fit constraints. Our delivery providers cannot make any modifications to your home or to the purchased product.

Clear an open path for delivery: Please check that the path to your furniture’s final placement is clear and accessible, including doorways, hallways and stairs. This will not only make delivery go quicker, but also ensure there are no damages incurred during delivery.

Additionally, please let us know if you have challenging roads, driveways or other access points that would be difficult for our trucks to navigate.

Pre-Delivery Questionnaire: Prior to delivery, a member from our team will reach out via email with a short pre-delivery questionnaire. The purpose of the questionnaire is to identify whether or not your building has any special delivery requirements (proof of insurance, limited delivery hours, etc.) Please note that a delivery cannot be scheduled prior to receiving a completed questionnaire and any related paperwork.

Can you deliver to remote locations?

We’re here to help deliver your items as quickly and easily as possible. If you are located in a remote address, please contact orders@forom.co before purchasing. There may be unique delivery surcharge for your address if it is not easily accessible by our delivery team. Unfortunately, we are unable to deliver furniture to Alaska, Hawaii, US territories or PO Boxes.

RETURNS & DAMAGES

What is your return policy?

Refund policies vary by product, as messaged on each product page and on your order receipt.

Items marked “refundable” can be returned (in their original, undamaged condition and packaging) within 30 days of delivery. If you choose a return for store credit, there is no restocking fee.

 

Products must be in new condition, unused, and have original boxes, packaging, and hardware.

If you would like a return to your original form of payment, we charge a restocking fee equal to 15% of the item’s full retail price before discounts or promotions and 25% for oversized items, such as sideboards, cabinets, beds, or special handling/fragile shipping items.

Return shipping cost is deducted for all returns.

For oversized items returns (such as sideboards, cabinets, beds, or special handling/fragile shipping items): round trip shipping cost will be deducted from your return total.

To initiate a return, please email us at returns@forom.co, and we will reach out to you with the next steps upon completion.

DETAILED RETURN POLICY

We stand behind our products 100%. We work with some of the best factories in the world, as well as select partners we believe to be unique in the marketplace. We’re confident that the design details, quality and safety of our merchandise will meet, if not exceed, your expectations. We care about your satisfaction and our Customer Care Teams are always here to help.

We hope you love your selections as much as we loved designing them. If you're not completely satisfied with your purchase, we’ll gladly offer you an exchange or refund for most of our merchandise within 30-day from receipt of the product. Proof of purchase is required for a refund.

Forom does not accept returns on the following items: made-to-order, special orders, custom upholstery, custom cushions, floor model furniture, fabric swatches, fabric yardage, paint, open wallpaper, wallpaper swatches, custom orders, or final sale items.

All bedding purchases include free domestic ground shipping and free return shipping. To request a free return shipping label, please contact us at returns@forom.co or call us M-F 9am-5pm EST: Toll free: (844) 994-2094. Not applicable to international orders.

Returns are refunded in the original payment form for the merchandise price, less shipping and handling.

Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Return shipping charges may apply. Taxes charged are refunded in accordance with state and local laws. Returns sent via USPS that arrive with postage due will be returned to the sender.

To return an item, please call customer care

M-F 9am-5pm EST: Toll free: (844) 994-2094 or email returns@forom.co for assistance.

To return an item, you must return in the original box, or a box adequate for return via Fedex or UPS.

Color tones note: Every computer monitor or smartphone displays color differently; we are not responsible for color tones variations between the actual product color and how it is displayed on your screen.

Descriptions of merchandise, including colors or shades, textures, and other features, are given by the manufacturer; we assume no liability for the description, for variance, minor imperfections, including in colors or textures or for a product not meeting with your satisfaction, besides a manufacturer-verified defect.

CUSTOM PRODUCT

Custom products and COM are made to order especially for you and may not be returned or canceled. Custom products include upholstered furniture, custom cushions, and COM.

FINAL SALE & CLEARANCE ITEMS

Final Sale and Clearance items are not returnable or exchangeable except for manufacturing defect. These items are identified by .99 endings in price.

OUTLET MERCHANDISE

The items at our Outlets are discounted from our regular retail prices, updated weekly, and include discontinued, as well as production samples and favorite pieces used on photo shoots. Prices are as marked and take into consideration any dings, dents, or scratches. Online and in-store promotions do not apply. All discounted items are sold “as-is” without warranty and are not eligible for return.

DAMAGED PRODUCT

Furniture is carefully inspected prior to shipment, and we ask that you inspect your pieces immediately upon receipt. Any damage should be reported within 48hrs of the carrier delivery date showing from the shipment tracking number.

For items received via "White Glove Delivery" or "In Person delivery" by one of our team members, your signature is required at the time of delivery. Please inspect your order items and If a defect is discovered, please contact our Customer Care team at returns@forom.co , do not sign the Delivery release document. Our Customer Care team is available Monday through Friday from 9 am to 5pm (EST).

 

Refused furniture shipments due to size will be exchanged for merchandise or store credit only. We regret that we cannot cancel orders once they have been transmitted to our fulfillment center or already shipped out.

Please note that a restocking fee of up to 25% of the product price may be charged.

The item has to be packed back into its original packaging or we will not be able to accept your damaged item return.

 

CANCELLATIONS

"IN STOCK" ORDERS CANCELLATIONS

We regret that we cannot cancel orders for items showing as "IN STOCK" after 24hrs. We can cancel orders within 24hrs of once they have been placed and transmitted to our fulfillment center.

When you submit your order online, it is instantly entered into our database, your order confirmation email is sent. Within 12 hours, your order is transmitted to our fulfillment centers and usually can no longer be modified. In some cases, we can modify an "in stock" orders within 24hrs; please ask us: orders@forom.co

PREORDERS CANCELLATIONS

It is possible to cancel back-ordered items (preorders) at any time before they are processed by the warehouse for shipping. This cancellation usually involves a minimum 3% non-refundable credit card transaction processing fee.

To speak with our Customer Care team to inquire about canceling or changing an order that's already been placed, please contact our Customer Care team at orders@forom.co. Our Customer Care team is available Monday through Friday from 9 am to 5 pm (EST); we are closed on weekends.

Pre-orders and backorders lead times and shipping times are only estimates and are subject to change, we cannot guarantee their delivery times.

Made-to-Order, Special orders, and Custom Orders may not be canceled.

QUESTIONS

Contact our Customer Care team at returns@forom.co . Our Customer Care team is available Monday through Friday from 9am to 5pm (EST).

I would like to return my purchase. What should I do?

Before initiating a return, please refer to your order receipt to confirm whether or not your product is eligible for return (Please note that return eligibility varies by product, and is messaged in the product description, cart and order receipt).

If your item is marked “Refundable,” please email us at returns@forom.co within 30-day of delivery.

A service agent will process your request within 48 hrs and follow up with instructions for completing the return.

How long will it take for my return to process?

We try our absolute best to respond to return inquiries within 1 business day (please allow additional time during the busy holiday season). Once we have received your email, a team member will review the request and reply within two business days. He/she will respond with a pre-paid shipping label and instructions for the return. Reimbursements will only be made once the product has arrived back at our facilities in its original box and condition.

Can I change or cancel my order?

Generally, we can process a cancellation for your order within 24 hours of purchase, pending that the product has not already shipped. Please contact us at orders@forom.co with your cancellation request. If your order has already shipped, our standard return policies apply. Beyond 24 hours, we cannot honor any cancellation requests.

My order arrived broken. What should I do?

  • For Parcel Packages (those that ship via USPS, UPS, FedEx or DHL):
    If the shipping carton is visibly damaged from the outside, we ask that you refuse delivery with the shipping provider and email us at: returns@forom.co. Upon approval of the damage claim, we’ll make arrangements for the removal of the damaged item, and if necessary, provide a replacement. We suggest you always be present for delivery. We are not liable for any damages should you elect to waive the signature requirement with the shipping carrier.
  • For Freight Deliveries (Large Furniture Items):
    For any deliveries via a freight carrier (Curbside, Standard, White Glove, etc.), we ask that you please open and inspect all packages prior to signing for the package with the delivery carrier. (In most cases, a signature is a confirmation that the product arrived in acceptable condition, waiving rights to a damage claim). If you notice damage after signing for the package, please fill email us immediately at returns@forom.co. Please allow 48 hours for our customer service team to process your request and send you an email.

I think my package may be lost or stolen…

We require signatures on packages valued above $400. In the event your item was lost, stolen, or misdelivered, please email us at orders@forom.co within two days of the projected delivery date.

It is not our policy to replace lost or stolen packages. We suggest you always have packages delivered to a secure location where someone will be able to receive the goods (office building, doorman building, etc.). Please note, we are not liable for items that have been misdelivered if you choose to waive the signature requirement with the carrier. We always recommend being present for delivery and inspecting packages before signing.

Alaska and Hawaii

We do not offer Free Shipping on orders being shipped to Alaska and Hawaii. Orders shipped to these states will have a shipping surcharge. Individual orders will be assessed at time of order placement and should they require additional charges or shipping surcharge refunds we will be in contact with you prior to filling your order.

Should you have any questions regarding our shipping policy, please use the contact us form or call us.

Canada

We ask our customers located in Canada to send a request for a custom quote: orders@forom.co or from our contact page.